
| Question : How can I get Tech support for your products? |
| Answer : You may get tech support by clicking here. |
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| Question : How can I contact Soapandcandlemolds.com? |
| Answer : For all contact information click here. |
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| Question : What is your return policy? |
| Answer : Click here for our return policy. |
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| Question : Can your molds be used with foods? |
| Answer : No none of our molds can used with any food products. |
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| Question : Do your molds need a release agent? |
| Answer :
Our molds do not require a release agent when pouring waxes, soaps, urethanes. Even though no release agent is necessary, a non silicone based release agent will not hurt and will extend the life of our molds. DO NOT USE A SILICONE BASE RELEASE AGENT. Silicone will stick to silicone. |
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| Question : What can be poured into your molds? |
| Answer :
Although our molds are designed for soap and candle use, Our molds can also be used for polyurethanes or liquid plastic,polyester, epoxy resins, plaster and many other pourable mediums. If you plan on pouring silicone into our silicone molds a proper non silicone based release agent is necessary. |
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| Question : What is the highest temperature that your molds can endure? |
| Answer : Our molds can endure temperatures exceeding 300 degrees. |
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| Question : Do you test your molds? |
| Answer : All
of our molds are tested prior to shipment. At least one test pour is done on every mold prior to shipment. |
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| Question : Do you offer custom molds? |
| Answer : Yes
we do. If you can't find what your looking for or need a custom molds made CLICK HERE FOR MORE INFORMATION. |
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| Question : How long will the molds last? |
| Answer : With
proper care you should be able to make hundreds even thousands of soaps and candles. |
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| Question : How do I care for my molds? |
| Answer :These
molds are very elastic but do have a tear point.Just don't stretch them more than you need to demold.When not in use it helps to store them in a plastic bag.Do not stack them on top of each other or smash them or store them so that they are distorted. This can cause them to stay distorted. Molds can be cleaned easily with warm soap and water if casting soap or candles. |
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| Question : If I tear my mold can it be repaired? |
| Answer : Not
really but sometimes you can just put a rubber band around it to hold it together. |
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| Question : Can the molds be resold? |
| Answer : None
of our molds be resold via the internet. Any reduplication of our molds will result in legal action. |
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| Question : Do you have a catalog? |
| Answer : We
have a very talented group of in house artists that are constantly creating
new items and ideas. Every week
we have new items that go into production. Some of them make it our
website. Some of them don't. The best and most current catalog is our website If you can't find what you are looking for there.
Simply ask us to make it for you! |
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| Question : Do you ship International? |
| Answer : Yes we do! Although extra shipping charges do apply. |
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| Question : How do you achieve multiple colors on your soaps? |
| Answer :
There are a few ways to achieve multiple colors
using our molds. Most of them can be poured in layers or multiple pours.
Some people will use a eye dropper for small areas and fill each small
area with the individual colors.
The other ways involve paint. Most local craft stores carry paint for
candles in the candle making section. |
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| Question : Can your molds be used for cold process soaps? |
| Answer : Yes! If you use lye in your cold process soap making, the lye can shorten the life of the molds. The best way to avoid this is to wash the molds frequently with warm water and soap. |
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