| Question : How can
I get Tech support for your products? |
| Answer : You
may get tech support by clicking
here. |
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| Question : How can
I contact Soapandcandlemolds.com? |
| Answer :
For all contact information
click here. |
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| Question : What
is your return policy? |
| Answer :
Click here for our return
policy. |
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| Question :
Can your molds be used with foods? |
| Answer :
No none of our molds can used with any
food products. |
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| Question : Do your
molds need a release agent? |
Answer :
Our molds do not require a release agent when pouring waxes,
soaps,
urethanes. Even though no release agent is necessary, a non
silicone based
release agent will not hurt and will extend the life of our
molds. DO NOT
USE A SILICONE BASE RELEASE AGENT. Silicone will stick to silicone. |
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| Question :
What can be poured into your molds? |
Answer :
Although our molds are designed for soap and candle use,
Our molds can also be used for polyurethanes or liquid plastic,polyester,
epoxy resins, plaster and many other pourable mediums. If you
plan on
pouring silicone into our silicone molds a proper non silicone
based release
agent is necessary. |
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| Question :
What is the highest temperature that your
molds can endure? |
| Answer :
Our molds can endure temperatures exceeding
300 degrees. |
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| Question : Do you
test your molds? |
Answer :
All of our molds are tested prior to shipment.
At least one test pour is
done on every mold prior to shipment. |
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| Question : Do you
offer custom molds? |
Answer :
Yes we do. If you can't find what your
looking for or need a custom molds
made CLICK HERE FOR
MORE INFORMATION. |
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| Question :
How long will the molds last? |
Answer :
With proper care you should be able to
make hundreds even
thousands of soaps and candles. |
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| Question :
How do I care for my molds? |
Answer :These
molds are very elastic but do have a tear point.Just don't stretch
them more than you need to demold.When not in use it helps to
store
them in a plastic bag.Do not stack them on top of each other
or smash them or store them so that they are distorted. This
can cause them to stay distorted. Molds can be cleaned easily
with warm soap and water if casting soap or candles. |
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| Question :
If I tear my mold can it be repaired? |
Answer :
Not really but sometimes you can just
put a rubber band around it
to hold it together. |
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| Question :
Can the molds be resold? |
Answer :
None of our molds be resold via the internet.
Any reduplication of our molds will result in legal action. |
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| Question
: Do you have a catalog? |
| Answer
: We have a very talented group of in
house artists that are constantly creating new items and ideas.
Every week we have
new items that go into production. Some of them make it our
website. Some of them don't.
It doesn't make sense for us to have a paper catalog. Due
to the fact, that by the time it arrived in your hands, we
would have more new items that were not listed in the catalog.
The best and most current catalog is
our website
http://www.soapandcandlemolds.com
If you can't find what you are looking
for there. Simply ask us to make it for you!
Thanks! |
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| Question
: Do you ship International? |
| Answer
: Yes we do! Although extra shipping
charges do apply. |
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| Question
: How do you achieve multiple colors on your soaps? |
| Answer
: There are a few ways to achieve
multiple colors using our molds. Most of them can be poured
in layers or multiple pours. Some people will use a eye dropper
for small areas and fill each small area with the individual
colors.
The other ways involve paint. Most local craft stores carry
paint for candles in the candle making section.
To achieve diferent colors using paint you can paint the surface
of the mold or just paint the piece when it is finished..
The beauty of silicone is that nothing will stick to it except
itself. So the paint will stick to the wax not the silicone.
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| Question
: Can your molds be used for cold
process soaps? |
| Answer
: Yes! If you use lye in your cold process
soap making, the lye can shorten the life of the molds. The
best way to avoid this is to wash the molds frequently with
warm water and soap. |
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